PRODIGIOUS

Refund & Return Policy

At Prodigious, your satisfaction matters to us. We want you to feel confident and happy with every purchase.

1. Return Window

Eligible items may be requested for return within 7 days of delivery. Please contact our customer support team within this period to initiate a request.

2. Refund Method

For eligible change-of-mind returns, approved returns will generally be issued as a store credit note instead of a monetary refund.

Each credit note will be valid for 1 year from its date of issue and may be redeemed against eligible future purchases from Prodigious.

3. Return Eligibility

To qualify for a return or exchange, items must:

• Be unworn, unwashed and unused.
• Have all original tags and labels attached.
• Be free from stains, perfume, damage or alterations.
• Be returned with the original packaging, where applicable.

4. Exchanges

Exchanges for another size or eligible style are subject to availability. If an exchange cannot be fulfilled, an eligible return may be processed through a credit note.

5. Damaged, Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us with your order details and clear photographs. We will investigate and provide an appropriate remedy in accordance with applicable consumer-protection laws. These issues are not treated as ordinary change-of-mind returns.

6. Refund Processing

Where a monetary refund is required under applicable law or approved for a specific case, it will be processed through the applicable payment or refund method. Processing times may depend on the payment provider or bank.

7. Non-Returnable Items

Products clearly marked as final sale or otherwise disclosed as non-returnable before purchase may be excluded from change-of-mind returns, subject to applicable law.

8. How to Request a Return

Please contact our customer support team with:

• Your order number.
• The product you wish to return.
• The reason for your request.
• Supporting photographs, where relevant.

Our team will guide you through the return or exchange process.

9. Important Note

Store credit notes cannot be exchanged for cash except where required by applicable law. Nothing in this policy limits any rights or remedies available to customers under applicable law.

Thank you for shopping with Prodigious. We look forward to welcoming you back!

PRODIGIOUS

Shipping Policy

At Prodigious, every order is packed with care and prepared to make your shopping experience special.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation. Processing times may be longer during sales, holidays or promotional periods.

2. Shipping & Delivery Timelines

Estimated delivery timelines will be communicated at checkout or through your order confirmation. Delivery times may vary depending on your location, courier service and unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided at checkout, where tracking is available.

5. Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate when placing your order. Delays or additional charges arising from incorrect details or repeated delivery attempts may be the customer’s responsibility, where applicable.

6. Delayed or Lost Shipments

If your order is delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the courier partner to investigate and assist you.

7. Damaged Packages

If your parcel arrives visibly damaged or your order contains an incorrect or defective item, please contact us as soon as possible with your order number and supporting photographs so we can investigate and arrange an appropriate resolution.

Thank you for choosing Prodigious. We appreciate your trust in our brand.

 

PRODIGIOUS

Refund & Return Policy

At Prodigious, your satisfaction matters to us. We want you to feel confident and happy with every purchase.

1. Return Window

Eligible items may be requested for return within 7 days of delivery. Please contact our customer support team within this period to initiate a request.

2. Refund Method

For eligible change-of-mind returns, approved returns will generally be issued as a store credit note instead of a monetary refund.

Each credit note will be valid for 1 year from its date of issue and may be redeemed against eligible future purchases from Prodigious.

3. Return Eligibility

To qualify for a return or exchange, items must:

• Be unworn, unwashed and unused.
• Have all original tags and labels attached.
• Be free from stains, perfume, damage or alterations.
• Be returned with the original packaging, where applicable.

4. Exchanges

Exchanges for another size or eligible style are subject to availability. If an exchange cannot be fulfilled, an eligible return may be processed through a credit note.

5. Damaged, Defective or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us with your order details and clear photographs. We will investigate and provide an appropriate remedy in accordance with applicable consumer-protection laws. These issues are not treated as ordinary change-of-mind returns.

6. Refund Processing

Where a monetary refund is required under applicable law or approved for a specific case, it will be processed through the applicable payment or refund method. Processing times may depend on the payment provider or bank.

7. Non-Returnable Items

Products clearly marked as final sale or otherwise disclosed as non-returnable before purchase may be excluded from change-of-mind returns, subject to applicable law.

8. How to Request a Return

Please contact our customer support team with:

• Your order number.
• The product you wish to return.
• The reason for your request.
• Supporting photographs, where relevant.

Our team will guide you through the return or exchange process.

9. Important Note

Store credit notes cannot be exchanged for cash except where required by applicable law. Nothing in this policy limits any rights or remedies available to customers under applicable law.

Thank you for shopping with Prodigious. We look forward to welcoming you back!